Terms & Conditions

Our menu changes every Monday. Orders for a given week must be placed by 8pm on the Wednesday before your delivery or collection day. After that the kitchen buys ingredients and starts prepping, so late orders roll into the following week.

An order is a request until we confirm it. We'll email you a confirmation once the kitchen has accepted your order. If we can't fulfil something, we'll contact you and arrange a swap or a refund.

Meals are sold in bundles:

• 5 meals — £40 (£8 per meal)
• 7 meals — £55 (£7.86 per meal)
• 10 meals — £75 (£7.50 per meal)

Add-on items such as protein lattes and granola bowls are priced separately, with discounts for multi-packs. Delivery is charged on top based on your postcode; collection is free.

You can pay securely by card when you order, or with cash on delivery or collection. Card payments are handled by Stripe — we never see or store your card details. Prices may change from week to week, but the price shown when you order is the price you pay.

We deliver on Sunday to the postcode areas we cover around Northamptonshire. Your delivery fee is shown from your postcode at checkout. If you're outside our area, collection is always available.

We'll do our best to hit your chosen day. Someone should be available to receive the food, as meals are chilled and shouldn't be left out. If nobody's home and we can't safely leave your order, we may need to charge again for redelivery.

Need to change or cancel? Just reply to your confirmation email or message us before the Wednesday 8pm cutoff and we'll sort it, refunding anything you've already paid.

After the cutoff, ingredients are bought and food is prepared to order. Because our meals are freshly made perishable food, the 14-day cancellation right under the Consumer Contracts Regulations does not apply — this is a standard exemption for perishable and made-to-order goods, and it doesn't affect your legal rights if something is wrong with your food.

If anything arrives damaged, incorrect or not up to standard, tell us within 24 hours and we'll put it right with a replacement or refund.

Our meals are prepared in a kitchen that handles all major allergens, so we cannot guarantee any meal is completely free from traces. Always tell us about allergies in the notes when you order. Full details are on our allergen information page.

Meals arrive chilled and should be refrigerated immediately. Eat within the dates on the label, reheat until piping hot throughout, and don't reheat more than once. Once food has been delivered or collected, safe storage is your responsibility.

You're responsible for keeping your account password secure and for orders placed through your account. Let us know immediately if you think someone else has access. We may suspend accounts that are used fraudulently or abusively.

We take food safety seriously and stand behind what we cook. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that can't legally be limited. Otherwise, our liability for any order is limited to the amount you paid for it.

We may update these terms from time to time; the version published when you place your order is the one that applies. These terms are governed by the law of England and Wales.

Questions? Email info@wilfskitchen.com.